Senior Technical Lead – Hosting, Cloud & Platform Services
Department: Global Tech
Organization: CTO / INF
Reports To: Global Head of Infrastructure
Location: Paris, La Défense
1 Position Context
Sephora is a visionary beauty-retail concept founded in France by Dominique Mandonnaud in 1969. Today, Sephora is part of the LVMH Group and is one of the world's leading prestige beauty retailers, operating across Europe, the Americas, the Middle East
and Asia.
As part of its ongoing technology transformation, Sephora continues to modernize its global technology platforms, accelerate cloud adoption and strengthen the resilience, security
and operational excellence of its infrastructure services.
The Global Technology Infrastructure organization, within Global Tech, is responsible for delivering, operating and continuously improving the core technology platforms supporting
Sephora's business operations worldwide.
The Hosting, Cloud & Platform Services team provides and operates the foundational technology services on which Sephora's application, retail and workplace platforms rely.
The team is responsible for hosting platforms, cloud services, virtualization technologies,
operating systems and shared infrastructure services across both on-premise and cloud environments.
We are seeking a Senior Technical Lead – Hosting, Cloud & Platform Services to join the CTO / INF organization.
This role combines technical leadership, operational ownership and infrastructure transformation responsibilities. The successful candidate will lead a team of engineers while
acting as the primary Level 3 escalation point for critical platform services and contributing to the modernization of Sephora's global infrastructure landscape.
2 Main Responsibilities
- Team Leadership & Service Coordination
o Lead and coordinate a team of 3 to 4 engineers responsible for hosting, cloud and platform services.
o Organize workloads, priorities and technical roadmaps across the team.
o Mentor engineers and promote technical knowledge sharing.
o Act as the technical lead for complex infrastructure initiatives
Serve as the primary liaison between Level 2 support teams and Level 3 engineering teams.
o Coordinate activities with vendors, service providers and internal stakeholders.
o Drive service improvement and automation initiatives.
o Promote operational excellence across all supported platforms and services.
- Operations & Service Management
o Act as the primary Level 3 escalation point for supported services.
o Lead the investigation and resolution of critical and complex incidents.
o Participate in Major Incident Management activities.
o Perform root cause analysis and drive Problem Management initiatives.
o Review, validate and implement infrastructure changes through Change
Management processes.
o Ensure service availability, stability, security and operational performance.
o Contribute to operational governance and service review activities.
o Design, implement and operate hosting platforms across on -premise and
Microsoft Azure environments.
o Drive infrastructure modernization and cloud transformation initiatives.
o Define and maintain platform standards, operating procedures and best practices.
o Contribute to capacity planning, lifecycle management and technology roadmaps.
o Support Azure governance, cost optimization and operational efficiency initiatives.
o Ensure platform resilience, scalability and reliability.
- Infrastructure Transformation
o Lead technical workstreams within infrastructure transformation programs.
o Participate in migration, modernization and optimization projects.
o Produce technical assessments, recommendations and implementation plans.
o Challenge technical solutions proposed by vendors and partners.
o Ensure successful transition from project delivery to operational support.
- Support & On-Call Responsibilities
o Participate in the Level 3 on-call rotation.
o Provide after -hours support during assigned standby periods.
o Support business -critical incidents outside standard business hours when required.
o Contribute to disaster recovery and business continuity initiatives.
o Ensure operational readiness of critical infrastructure services.
